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Police Approved Methods of Remote Signaling
Where police response to an intruder alarm is required one of the following remote signaling methods must be used to transmit details of the activation to an approved central monitoring station
For an alarm to receive "Police Response" and before the activation can be passed by the central station, the system must be allocated a URN or "unique reference number" this is issued to the alarm company by the Police only when all necessary information is provided as required by ACPO Intruder Alarm Policy. (The Association of Chief Police Officers)
All alarm activation's, genuine and false, are monitored and recorded by the Police, where the number of false alarms exceeds acceptable levels the Police will reduce the response from "level one" to "level two" see descriptions below.
Connection to a central station incurs annual monitoring charges which are passed onto the customer by the alarm company, additionally the alarm installation must also be covered by a maintenance contract with the alarm company.
Both of these charges are payable in advance on commissioning of the system.
For
intruder alarms there are three levels of police intervention:
Level 2 – Police response is desirable but attendance may be delayed, e.g. due to resource availability or higher priority calls being attended
Level
3 – No police attendance, key holder response only
The response that an alarm call receives depends on the probability of the call being genuine and the individual Force service standard.
All premises requiring Police response shall have at least two key holders, details of whom will be maintained by the central monitoring station or through arrangements with a central key holding service. Key holders shall be nominated and trained to operate the alarm
The names, addresses and telephone numbers of Two keyholders who must have their own transport and be able to attend the protected premises within twenty minutes
Customer reset is not permitted, save for that allowed under British Standard 4737 Section 4.2 (1986) paragraph 3.4, BS 7042 (1988) and BS DD 245 Section 11.
All of our remote signaling systems are monitored by Southern Monitoring Services Ltd from their custom built control building.
A digital communicator connects to a control panel as either a plug-on unit or housed in a separate enclosure, when the alarm system is activated the digital communicator dials the central station computer via a standard telephone line, establishes communication and transmits the site account identification number and alarm codes.
The central monitoring station operators then adopt the standard procedures for false alarm filtering where appropriate, inform the Police and call-out your keyholders.
Providing your telephone service can accommodate three-way-calling, as separate telephone line may not required
The main disadvantage of this system is that although the control unit can monitor for the presence of a telephone line and indicate a loss of the line on the panel display, whether the fault is from a telephone company network failure or malicious line cut, the central monitoring station would not be aware of a problem.
Digital-communicators work well and can be considered the entry level into remote signaling to the Police for lower risk applications, customers must be aware of its limitations and are advised to consult with their insurance company before deciding on which method to adopt.
BT RedCARE is often the insurance companies preferred method of remote signaling, due mainly to the fact that the telephone line from the protected premises to the telephone exchange is constantly monitored.
Should the equipment at the telephone exchange lose contact with the STU (Subscriber Termination Unit) connected to your alarm control panel, a communications failure is immediately and automatically passed to the central monitoring station.
RedCARE does not require a separate telephone line and does not interfere with the use of the system, the only limitations are that a BT telephone line is required and it is not recommended to install RedCARE onto a line used with a fax machine or modem.
On receiving an alarm activation signal the central monitoring station operators then adopt the standard procedures for false alarm filtering where appropriate, inform the Police and call-out your keyholders.
For more information about BT RedCARE go to our link page and visit the BT web site
TOTALCARE
RedCARE with TotalCARE is an enhanced maintenance service that provides customers with a four-hour response time, 24 hours a day, 365 days a year in case of a line failure.
TOTALCARE is ideal for all RedCARE connections, the current cost is £8.25 per quarter and is added to your BT telephone bill, please use the Freefone 0800 679 341 for the most up-to-date pricing and details on how to order this service.
TOTALCARE Ensures a rapid BT response to repair vital alarm signaling telephone lines.
Dual-Comm is a combination of a digital-communicator and Paknet, the advantage of this configuration is that if the telephone line is lost, whether the fault is from a telephone company network failure or malicious line cut, the Paknet transmitter will communicate this to the central monitoring station.
The procedure once the central station has received an alarm signal is the same as for previous signaling option.
Speech Dialer PLEASE NOTE speech dialers must not be programmed to contact any of the emergency services.
The Menvier SD1 speech dialer is a first stage entry into remote signaling and a useful enhancement to an audible intruder alarm system, it is ideal for customers who do not require connection to a central monitoring station but do not want to rely on the external sounder alone to alert of an alarm activation.
The speech dialer can dial up to four separate telephone numbers and transmit a pre-recorded message to a keyholder, your office or mobile, the message text can be anything of your choice, intruder alarm system activated at ..... electricity supply failure at ...... etc.
A connection point to a standard BT telephone line is required which must be within 2m of the dialer
This page is still under construction - Last updated 07/10/00