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Quality Policy (Issue 1)

Alarms &Electrical (Devizes) Ltd is committed to:

  • Providing a professional, personal, flexible service, working with our Clients to develop solutions and services that will meet their needs right the first time, on time, every time
  • Involving our staff through teamwork, training and professional development to continually improve the services we offer
  • Working together with our Suppliers, Freelancers and Sub-contractors to provide the best and most appropriate products and services

The Business Management System is supported and endorsed by the Senior Management and every employee within the company and is a reflection of our desire to provide our clients with the highest standards possible in client care, and provides a framework for establishing and reviewing business objectives. The Business Management System is closely monitored both internally and externally by NSI.


The Company is committed to implement and maintain, a documented Management System which complies with the requirements of ISO 9001:2015,SSQS 101 & FSQS 121. This operating system is designed to embrace all company functions, thus ensuring the efficiency of the business and the consistent delivery of a quality product for all customers. To this effect, this Quality Policy has been established and communicated at all levels within the organisation through the annual strategy renewal process.


The company will exhibit the highest standards in maintaining a policy of honesty and correctness at all times towards both clients and employees. The Management Representative, in conjunction with the Senior Management team, has responsibility for ensuring that all legal requirements applicable to the business activities and relevant industry 'codes of practice' are identified, understood and adhered to.


All enquiries for products will be subject to formal controls. Procedures are established to ensure that the customers¡¦ needs and requirements are determined and adequately met with the objective of achieving customer satisfaction at all times. Within this, other interested parties are considered as deemed necessary.

The scope of certification to ISO9001:2015 is applied to the Alarm & Electrical (Devizes) Ltd operations and covers:

The Design, Installation and Maintenance of Electronic Security Systems including Access Control, CCTV Systems, Intruder Alarms in accordance with the requirements of BS EN ISO 9001:2015 and NSI SSQS 101

The Design, Installation, Commissioning and Handover, Verification and Maintenance of Fire Alarms in accordance with the requirements of BS EN ISO 9001:2015 NSI Quality Schedule FSQS 121, SP203 BAFE Scheme



Paul Townsend
Managing Director
January 2018