We have set out below our response to coronavirus based on the latest information we have.

We will update this page as new advice becomes available.

We will also be monitoring the coronavirus situation locally and will follow the advice from the Government, our Health & Safety Consultants and various trades organisations.

The safety of our customers and staff is our top priority.

Information on upcoming appointments:

• If you have an appointment for a service or repair in your home or business, we ask that you contact us if you, or anyone in your property, have a new cough, high temperature, or if anyone in your property is self-isolating.

• Our engineer may also ask if there has been any change in your situation since the appointment was booked/requested

• We will not be able to visit your home if you have any of the above symptoms.

• If we need to cancel your visit we will re-book the appointment for when you are no longer self-isolating, and we will make arrangements for emergency repairs.

• If we are unable to attend your site our engineers will provide telephone assistance to ensure that, where possible, your system remains functional.

• It may be necessary to give you the option to set your system with some devices isolated in which case you should consider advising your insurance provider.

• We are following the latest government advice and if any of our staff have flu-like symptoms, they will be self-isolating.

• In addition to the above we will:
  • Maintain separation from other people of at least 2m
  • Engineers will use Masks, Gloves, Sanitiser and Antibacterial Wipes where necessary.
  • We will wipe any equipment we need to touch before and after any testing.

• Be mindful of the need to protect our staff while Lone Working:
• All staff carry mobile phones to enable for them to summon assistance if needed
• Our vehicles are Tracked and the system regularly checked for indication of any unusually lengthy time on site.